Shipping policy

SHIPPING POLICY

Last updated: September 2026

At MGBS – Myrna Gordon Business Services, S.à r.l.-S, we ship from Vianden, Luxembourg to destinations across Europe and internationally. This policy explains how, when, and where we ship your order.

PROCESSING TIMES

Orders are processed within 1–3 business days of receipt (Monday–Friday, excluding Luxembourg public holidays). During launch periods, holiday seasons, or if items are signed by the author, processing may take up to 5 business days. You will receive an email confirmation with tracking details once your order ships.

SHIPPING METHODS AND CARRIERS

We ship via POST Luxembourg (Luxembourg's national postal service) for most destinations. All parcels include tracking. For destinations where postal service is unavailable or unreliable, we may use DHL, GLS, or a comparable courier at our discretion — you will pay only the rate quoted at checkout.

Fine art prints over €200 are shipped in rigid cardboard tubes or reinforced flat packaging with additional insurance where available.

SHIPPING ZONES AND ESTIMATED DELIVERY TIMES

Luxembourg (Domestic): Free shipping. Delivery within 1–3 business days.

Zone 1 – EU Core (Belgium, France, Germany, Netherlands, Portugal): 3–5 business days.

Zone 2 – EU Extended plus United Kingdom, Switzerland, Norway: 5–8 business days.

Zone 3 – Cyprus, Malta, Iceland, Liechtenstein: 7–10 business days.

Zone 4 – Middle East, Americas, Far East: 10–14 business days.

Zone 5 – Rest of World (Australia, New Zealand, and select South American destinations): 14–21 business days.

Delivery times are estimates. Actual delivery may vary due to customs processing, weather, holidays, or carrier delays outside our control.

CUSTOMS, DUTIES AND TAXES

For orders shipped outside the European Union, the recipient is responsible for any import duties, VAT, customs fees, or brokerage charges applied by the destination country. These are not included in the price you pay at checkout. If a parcel is refused or abandoned due to unpaid customs fees, we cannot refund the shipping cost.

TRACKING YOUR ORDER

You will receive a tracking number via email once your order ships. Please allow 24–48 hours for tracking updates to appear.

LOST OR DELAYED PARCELS

If your order has not arrived within 10 business days beyond the estimated delivery window, please contact us at info@mgbs.lu with your order number. We will open an investigation with the carrier. Please note:

For tracked shipments, we replace or refund lost parcels once the carrier confirms the loss.

For destinations where a parcel is marked "delivered" but not received, please check with neighbours, building reception, and your local post office before contacting us.

DAMAGED PARCELS

Please inspect your parcel on arrival. If it arrives visibly damaged, photograph the packaging before opening and contact us within 48 hours of receipt at info@mgbs.lu with photos. We will arrange a replacement or refund for confirmed damage.

INCORRECT ADDRESSES

Please verify your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we will contact you and, if you wish to have it reshipped, additional shipping fees may apply.

TEMPORARY SHIPPING RESTRICTIONS

We currently do not ship to countries where reliable postal service is unavailable. This list may change. If you are in a country not listed at checkout and would like a shipping quote, please contact info@mgbs.lu.

CONTACT

For any shipping questions or concerns:

Email: info@mgbs.lu

MGBS – Myrna Gordon Business Services, S.à r.l.-S
1, Impasse Léon Roger
L-9410 Vianden, Luxembourg
RCS Luxembourg: B295712
Authorisation d'établissement: 10179856